Reference

How simbolwin Handles Your Personal Data

This page covers exactly what data simbolwin collects when you open an account, how we use it, and what rights you have over it.

Account data kept secureDANA, OVO, GoPay wallet info protectedYour rights, clearly statedContact us to request changesCookies explained

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete data we hold on your account, contact our support team directly. We handle privacy requests separately from general account queries so your request goes to the right place without delay. You can reach us via live chat inside the lobby, by email through the address shown on the contact page, or by submitting a request through your account settings panel.

What This Privacy Policy Actually Covers

simbolwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit — name, email address, phone number and the payment method you choose to link, whether that is DANA, OVO or GoPay. We use this data to process your transactions, verify your account identity

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and deliver support when you need it. We do not sell your personal data to third parties. We share data only where required by applicable law or with payment processors directly involved in clearing your deposit or withdrawal. Data linked to your e-wallet — for example,
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the account number you register with OVO or the phone number tied to your GoPay wallet — is handled under the same retention rules as your core account record. We store data for as long as your account remains active and for a reasonable period after
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closure, in line with legal obligations that apply where access is permitted. Players in Semarang and across Indonesia access our lobby under the same data terms. If you believe we hold inaccurate data, you have the right to request a correction. Access, availability and data obligations
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all depend on local law and the eligible region your account falls under.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all account pages and payment flows, so data moving between your device and our servers is protected in transit. Account access requires OTP verification on login, which means even if someone has your password, they cannot enter your account without the one-time code sent to your registered phone number. We retain transaction records — including deposits made via DANA, OVO or GoPay — for as long as required by applicable law. Cookies on our site are used for session management and basic analytics; they do not store your payment credentials.

SSL Encryption All data exchanged between your browser or mobile app and our servers travels over SSL. This includes login, payment confirmation and any personal detail you submit.

OTP Account Access Every login triggers an OTP to your registered number. This step protects your account from unauthorised access even if your password is compromised.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. No payment data is stored in cookies.

Data Retention Rules We hold your account data while your account is active and for the period required under applicable law after closure. You can request a summary of what we hold at any time.

Common Questions About Your Data and Rights

These are the questions we get most often about how we handle personal data on simbolwin. If your question is not here, reach out through live chat or the support email on our contact page.

We collect your name, email address, phone number and the payment details you link — such as your DANA, OVO or GoPay account reference. We also log transaction and session data tied to your account activity.

We do not sell your data. We share it only with payment processors required to complete your DANA, OVO or GoPay transactions, or where disclosure is required by applicable law in your eligible region.

Contact support via live chat or the email on our contact page. Include your registered account email so we can verify your identity before releasing any personal data summary.

Yes. Send a correction or deletion request through live chat or email. Some details — like the phone number linked to your GoPay wallet — can also be updated directly in your account settings panel.

We use cookies for session management and basic analytics. They do not store payment credentials. You can manage cookie preferences through your browser settings, though disabling session cookies may affect your login experience.

We retain data for the period required by applicable law after account closure. The exact duration depends on the legal obligations that apply in your eligible region, not a fixed number we set unilaterally.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSimbolwin Banking InfoBarong Dance Megaways

How simbolwin Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Common Questions About Your Data and Rights

01 What personal data does simbolwin collect when I open an account?

02 Does simbolwin share my data with third parties?

03 How do I request access to the data simbolwin holds about me?

04 Can I ask simbolwin to correct or delete my personal data?

05 How does simbolwin use cookies and can I turn them off?

06 How long does simbolwin keep my account data after I close my account?

Privacy Policy

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